Policies

POLICIES

RETURN & EXCHANGE POLICY

We at Lady Bug Boutique want you to be happy with your purchases. If for any reason you are not completely satisfied with an item you have purchased, please email us within 7 days at customercare@ladybugbtq.com with the reason for the return or exchange and we will issue you a Return Authorization (RA) number.
All returns and exchanges must be in original condition, unworn, unwashed and unaltered, with all store tags still attached. Any item with indication of wear or use will not be accepted for return and will be returned to the customer.
We do not accept returns/exchanges on swimwear, undergarments, jewelry or items purchased from the sale rack. These items are considered final sales and may not be exchanged or returned.
Once you receive your RA number, please print out a copy and place it in the box, please also clearly write the RA number on the outside of the box. All returns/exchanges must be returned to us within 7 days after the RA is issued. You are also welcome to return and exchange merchandise purchased online at the store, as long as you have the packing receipt with you.
Customers are responsible for all return shipping charges, we do not accept COD deliveries. All shipping and handling charges are non refundable. Upon receipt of properly returned merchandise customers will receive a refund to the original purchaser's credit card. Exchanged items will be shipped at no cost to the customer.
Send items, insured for there full value, with original packing receipt and RA number to: Attn: Returns Department, Lady Bug Boutique, 3585 Sagunto Street, Santa Ynez, CA 93460

SHIPPING INFORMATION

After you place an order with us, we will strive to ship it to you the same day or within 24 hours. If you place an order over the weekend or during a holiday we will ship it out the next business day.
Lady Bug Boutique offers UPS delivery on all website purchases. Costs are automatically calculated based on the weight, size and destination of the shipment, we will never charge a handling fee.

PRIVACY POLICY

We at Lady Bug Boutique view your personal information as private and confidential. You can rest assured that your information is safe with us. We never sell, share or trade information with other companies.

SECURE CREDIT CARD TRANSACTIONS

Your online credit card transactions are secure with Lady Bug Boutique. We use Secure Sockets Layers (SSL), the industry standard, which encrypts all personal information including your name, address and credit card number.
Lady Bug Boutique credit card transactions are transmitted using SSL to Authorize.net payment gateway. They are the preferred payment gateway among internet merchants for securely managing payment transactions.

TERMS OF USE

The Lady Bug Boutique website is an on-line store for use by its customers only. By using this website you must agree to abide by all applicable laws of the state of California and the United States of America. All content, information and software on the site is the property of Lady Bug Boutique or its software providers and is protected by United States and international copyright laws. Without prior written consent from Lady Bug Boutique and its associates, it is unlawful to copy this website in any way, shape or form.

For any additional questions or assistance, please contact us at custormercare@ladybugboutique.com or 805.693.8998.

Thank you for shopping with Lady Bug Boutique.